HP Officejet 4315 - Software installation troubleshooting

The minimum system checks screen appears (Windows)

Solution

Your system does not meet the minimum requirements to install the

software. Click

Details

to see what the specific problem is, and then correct the

problem before attempting to install the software.
You can also try installing HP Photosmart Essential instead. HP Photosmart
Essential provides less functionality than the HP Photosmart Premier software,
but it requires less space and memory on your computer.
For more information about installing the HP Photosmart Essential software, see
the Setup Guide that came with the HP All-in-One.

A red X appears on the USB connect prompt

Solution

Normally, a green check appears indicating that the plug and play is

successful. A red X indicates that the plug and play failed.
Do the following:
1.

Verify that the control panel faceplate is firmly attached, unplug the HP All-in-
One power cord, and then plug it in again.

2.

Verify that the USB cable and power cord are plugged in.

3.

Click

Retry

to retry the plug and play setup. If this does not work, continue to

the next step.

4.

Verify that the USB cable is set up properly as follows:
–

Unplug the USB cable and plug it in again.

–

Do not attach the USB cable to a keyboard or non-powered hub.

–

Verify that the USB cable is 3 meters (9.8 feet) or less in length.

–

If you have several USB devices attached to your computer, you might
want to unplug the other devices during the installation.

5.

Continue with the installation and restart the computer when prompted.

6.

If you are using a Windows computer, open the

HP Solution Center

and

check for the essential icons (

Scan Picture

,

Scan Document

, and

Send a

Fax

). If the essential icons do not appear, remove the software and then

reinstall it. For more information, see

Uninstall and reinstall the software

.

Chapter 11

90

HP Officejet 4300 All-in-One series

Troubleshooting

I received a message that an unknown error has occurred

Solution

Try to continue with the installation. If that does not work, stop and

then restart the installation, and follow the directions on the screen. If an error
occurs, you might need to uninstall and then reinstall the software. Do not simply
delete the HP All-in-One application files from your computer. Make sure to
remove them properly using the uninstall utility provided when you installed the
software that came with the HP All-in-One.
For more information, see

Uninstall and reinstall the software

.

Some of the buttons are missing in the

HP Solution Center

(Windows)

If the essential icons (

Scan Picture

,

Scan Document

, and

Send a Fax

) do not

appear, your installation might not be complete.

Solution

If your installation is incomplete, you might need to uninstall and then

reinstall the software. Do not simply delete the HP All-in-One application files
from your hard drive. Make sure to remove them properly using the uninstall utility
provided in the HP All-in-One program group. For more information, see

Uninstall

and reinstall the software

.

The

Fax Setup Wizard

(Windows) or

Fax Setup Utility

(Mac) does not start

Solution

You can manually start the

Fax Setup Wizard

(Windows) or

Fax

Setup Utility

(Mac) to finish setting up the HP All-in-One.

To start the

Fax Setup Wizard

(Windows)

➔ In the

HP Solution Center

, click

Settings

, point to

Fax Settings & Setup

,

and then click

Fax Setup Wizard

.

To start the

Fax Setup Utility

(Mac)

1.

In the HP Photosmart Studio task bar, click

Devices

.

The

HP Device Manager

window appears.

2.

In the

Devices

pop-up menu, choose the HP All-in-One.

3.

In the

Information and Settings

pop-up menu, choose

Fax Setup Utility

.

The registration screen does not appear (Windows)

Solution

You can access the registration (Sign up now) screen from the

Windows taskbar by clicking

Start

, pointing to

Programs

or

All Programs

,

HP

,

OfficeJet All-In-One 4300 series

, and then clicking

Product Registration

.

The

HP Digital Imaging Monitor

does not appear in the system tray (Windows)

Solution

If the

HP Digital Imaging Monitor

does not appear in the system tray

(normally located at the lower-right corner of the desktop), start the

HP Solution

Center

to check whether or not the essential icons are there.

User Guide

91

Troubleshooting